Mockoon Trust Center

Encryption key access restricted

The company restricts privileged access to encryption keys to authorized users with a business need.

Firewall access restricted

The company restricts privileged access to the firewall to authorized users with a business need.

Remote access MFA enforced

The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

Intrusion detection system utilized

The company uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches.

Unique production database authentication enforced

The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.

Unique account authentication enforced

The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.

Production application access restricted

System access restricted to authorized access only.

Access control procedures established

The company's access control policy documents the requirements for adding new users, modifying users, and removing an existing user's access.

Production database access restricted

The company restricts privileged access to databases to authorized users with a business need.

Production OS access restricted

The company restricts privileged access to the operating system to authorized users with a business need.

Production network access restricted

The company restricts privileged access to the production network to authorized users with a business need.

Access revoked upon termination

The company completes termination checklists to ensure that access is revoked for terminated employees within SLAs.

Unique network system authentication enforced

The company requires authentication to the production network to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Log management utilized

The company utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.

Infrastructure performance monitored

An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.

Network segmentation implemented

The company's network is segmented to prevent unauthorized access to customer data.

Network firewalls reviewed

The company reviews its firewall rulesets at least annually. Required changes are tracked to completion.

Network firewalls utilized

The company uses firewalls and configures them to prevent unauthorized access.

Network and system hardening standards maintained

The company's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.

Service infrastructure maintained

The company has infrastructure supporting the service patched as a part of routine maintenance and as a result of identified vulnerabilities to help ensure that servers supporting the service are hardened against security threats.

Asset disposal procedures utilized

The company has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.

Portable media encrypted

The company encrypts portable and removable media devices when used.

Anti-malware technology utilized

The company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

Employee background checks performed

The company performs background checks on new employees.

Performance evaluations conducted

The company managers are required to complete performance evaluations for direct reports at least annually.

Password policy enforced

The company requires passwords for in-scope system components to be configured according to the company's policy.

Production inventory maintained

The company maintains a formal inventory of production system assets.

Code of Conduct acknowledged by contractors

The company requires contractor agreements to include a code of conduct or reference to the company code of conduct.

Code of Conduct acknowledged by employees and enforced

The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

Confidentiality Agreement acknowledged by contractors

The company requires contractors to sign a confidentiality agreement at the time of engagement.

Confidentiality Agreement acknowledged by employees

The company requires employees to sign a confidentiality agreement during onboarding.

MDM system utilized

The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

Penetration testing performed

The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

Data encryption utilized

The company's datastores housing sensitive customer data are encrypted at rest.

Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings.

Data transmission encrypted

The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.

Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for vulnerability management and system monitoring.

Change management procedures enforced

The company requires changes to software and infrastructure components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.

System changes externally communicated

The company notifies customers of critical system changes that may affect their processing.

System changes communicated

The company communicates system changes to authorized internal users.

Access reviews conducted

The company conducts access reviews at least quarterly for the in-scope system components to help ensure that access is restricted appropriately. Required changes are tracked to completion.

Access requests required

The company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.

Incident management procedures followed

The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.

Risk assessments performed

The company's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed.

Third-party agreements established

The company has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.

Vendor management program established

The company has a vendor management program in place including critical third-party vendor inventory, vendor's security and privacy requirements, and review of critical third-party vendors at least annually.

Vulnerabilities scanned and remediated

Host-based vulnerability scans are performed at least quarterly on all external-facing systems. Critical and high vulnerabilities are tracked to remediation.

Continuity and Disaster Recovery plans established

The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

Continuity and disaster recovery plans tested

The company has a documented business continuity/disaster recovery (BC/DR) plan and tests it at least annually.

Configuration management system established

The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

Production deployment access restricted

The company restricts access to migrate changes to production to authorized personnel.

Development lifecycle established

The company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

Backup processes established

The company's data backup policy documents requirements for backup and recovery of customer data.

Security policies established and reviewed

The company's information security policies and procedures are documented and reviewed at least annually.

Support system available

The company has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.

Incident response plan tested

The company tests their incident response plan at least annually.

Incident response policies established

The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

Service description communicated

The company provides a description of its products and services to internal and external users.

Risk assessment objectives specified

The company specifies its objectives to enable the identification and assessment of risk related to the objectives.

Risk management program established

The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

Data retention procedures established

The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

Customer data deleted upon leaving

The company purges or removes customer data from Mockoon-operated application environments, in accordance with applicable retention procedures, when customers leave the hosted service. This does not apply to customer-controlled self-hosted storage.

Data classification policy established

The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.